Contact support

Soulvaya Labs, INC · support@bellcowgm.com

A person reads every one of these. Tell us what happened and you get a ticket ID by email, plus a reply inside the times below.

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Billing · refunds · account access

Under 4 business hours

Anything that stops you paying, getting refunded, or getting into your account is treated as critical.

Everything else

Under 24 hours

Sync problems, data questions, recommendations you disagree with, bugs and feature requests.

This form needs JavaScriptEmail support@bellcowgm.com directly and include your league platform, your league ID if the problem is league-specific, and what you were doing when it went wrong. Same queue, same response times.

Who you are

You do not need an account to write to us. If you are signed in, your account is attached automatically so we can look up your leagues — only with the permission you give below.

Email * Where the ticket confirmation and our reply go. Use the address you paid with for anything about billing. Name Only so we know what to call you.

What's going on

Pick the closest category — it decides the queue and the response time.

Category *

League platform League ID (optional) The fastest way for us to reproduce a sync or data problem.

What happened * 0/5000 characters. Never include passwords — Bellcow has none, and we will never ask for one.

Diagnostics

Filled in from your browser so you don't have to look it up. Nothing here identifies you, and it is only attached if you tick the box below.

Browser & device

You may inspect diagnostic data for this ticket. Ticking this lets a support engineer look at the technical details of your connected league — sync logs, imported settings, the inputs behind a recommendation — to reproduce what you are seeing. It covers this ticket only, we ask again next time, and we never read your league without it. Leave it unticked and we will just ask you questions instead.

You get a ticket ID by email straight away.
We never ask for passwords or card numbers.

Prefer plain email? support@bellcowgm.com reaches the same queue with the same response times. For a refund, say so in one line — 7 days, no questions asked, before the season's midpoint (policy). Nothing here is a subscription, so there is nothing to cancel (why).

Before you write: the Help Center covers league connections, FAAB sizing, why a recommendation changed and every billing question we get asked; the status page tells you whether sign-in, payments, player data or a league connector is broken right now.

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